Vaishno Devi Family Tour With Kashmir

• Anything not mentioned in the confirmed Booking Voucher is excluded and may be chargeable.
• AC charges are extra if requested.
• Personal expenses, shopping, laundry, tips, snacks, beverages, extra meals, entry tickets, camera and activity charges are excluded.
• Local sightseeing in Pahalgam, Sonamarg, Gulmarg and Gurez requires Local Taxi Union vehicles and is payable directly by the guest.
• In Gulmarg, outside vehicles operate only up to designated parking areas. Local transport is required for Gondola and internal sightseeing.
• Extra destinations, sightseeing points, routes or attractions are chargeable.
• Route or itinerary changes due to weather, road closures, government restrictions or operational reasons may attract additional charges.
• Extra transportation, waiting, sightseeing or route deviations requested by the guest are chargeable.

Mobile Network & Connectivity

• Postpaid Airtel, Jio and BSNL generally work across Jammu & Kashmir. Prepaid SIMs from other states may not work.
• Local tourist SIMs may be available in Srinagar, subject to verification.
• Network and internet may be limited in remote areas.

Accommodation & Meal Policy

• Package category and room category are different and mentioned separately in the confirmed Booking Voucher.
• Meals are provided as per the number of hotel nights booked.
• Meal Plans:
  • MAP – Breakfast & Dinner
  • CP – Breakfast Only
  • EP – Room Only
  • AP – Breakfast, Lunch & Dinner
• Extra Bed: 10+ years | CNB: 5–10 years | Below 5 complimentary unless stated otherwise.

Hotel & Room Preferences

• Share room, view, floor, heating, lift, balcony, interconnected room or other requirements before confirmation.
• Preferences are subject to availability. Alternatives or higher-category options may be suggested.
• Room preferences cannot be guaranteed or modified after confirmation.

Remote Destination Expectations

• Electricity and services may be affected by weather, snowfall or local infrastructure.
• Remote destinations may include:
  • Gurez Valley
  • Bungus Valley
  • Lolab Valley
  • Teetwal
  • Kokernag
• Power, heating, hot water, Wi-Fi, mobile network, food options and other facilities may vary by property.
• Temporary service or road disruptions may occur due to snowfall, rain, landslides or limited infrastructure.
• Please clarify any specific hotel requirements before booking.

Vaishno Devi Yatra Guidelines

• The Yatra starts from Katra. Private and tourist vehicles operate only up to Katra.
• From Katra, guests may travel on foot or use Pony, Palki, Pitthu, Battery Car, Ropeway or Helicopter where available.
• Yatra Registration is mandatory. Guests are responsible for registration; assistance can be provided where required.
• Helicopter, VIP Darshan, Battery Car, Ropeway, Pony, Palki and Pitthu are subject to Shrine Board rules and availability.
• Waiting time may increase during weekends, festivals, Navratri, New Year and peak pilgrimage periods.

Transportation Guidelines

• Transport is point-to-point as per the confirmed itinerary and not on disposal.
• Local sightseeing in Pahalgam, Gulmarg, Sonamarg and Gurez Valley requires Local Taxi Union vehicles and is payable directly by the guest.
• During snowfall or adverse weather, local union, chain-fitted, 4×4 or snow vehicles may be mandatory and chargeable.
• Travel time depends on weather, roads, traffic, landslides, maintenance and local advisories.
• Transport charges may change due to fuel, taxes, tolls, parking, union rates or operational costs.

Documents & Billing

• Carry original government-issued photo ID wherever required.
• If a GST invoice is required, an additional 5% GST will apply.

Guest Responsibilities

• Guests are responsible for their belongings, valuables, cash and documents.
• Any damage to hotel property, vehicles or equipment is payable by the guest.
• Respect local customs, religious places, environmental guidelines and destination regulations.
• Follow photography, videography and drone restrictions wherever applicable.
• Report any hotel, driver, vehicle or service issue immediately for timely assistance.

Booking Policy

• Minimum 30% advance required to confirm the booking.
• Remaining 70% must be paid one day before departure from Srinagar.

Payment Terms

• Preferred modes: UPI, IMPS and Bank Transfer.
• Credit Card payments attract a 2.5% PayU charge and require prior intimation.
• Credit Card payment should be completed on the arrival day.

Cancellation Policy

• 21+ days before arrival: 100% refund.
• Within 21 days of arrival: Non-refundable.