Mumbai Matheran Family Tour Package

• Anything not mentioned in the confirmed Booking Voucher is excluded and may be chargeable.
• Personal expenses, shopping, laundry, tips, snacks, beverages, extra meals, entry tickets, camera and activity charges are excluded.
• Mandatory local union taxis, authorized vehicles, shuttles or vehicle changes are excluded and payable directly by the guest.
• Extra destinations, sightseeing points, routes, monuments or attractions are chargeable.
• Route or itinerary changes due to weather, road closures, government restrictions or operational reasons may attract additional charges.
• Extra transportation, sightseeing, waiting or route deviations requested by the guest are chargeable.

• Hotel check-in/check-out is as per hotel policy. Early check-in or late check-out is subject to availability and may be chargeable.
• Package category and room category are different and mentioned separately in the confirmed Booking Voucher.
• Meals are provided as per the number of hotel nights booked.
• Meals follow the hotel’s fixed menu and timings.
  • MAP – Breakfast & Dinner
  • CP – Breakfast Only
  • EP – Room Only
  • AP – Breakfast, Lunch & Dinner
• Extra Bed: 10+ years | CNB: 5–10 years | Below 5 complimentary unless stated otherwise.
• Share bed type, room view, floor, lift, balcony or other requirements before booking. Preferences are subject to availability.
• Weekends, holidays, Ganesh Festival, Christmas, New Year and peak periods may cause heavy traffic, parking restrictions and waiting times.
• Safaris, boating, ropeways, ferries, water sports, adventure activities and temple darshan are subject to weather, availability and local regulations.
• Permits, safari bookings, ferry tickets and government-controlled services are subject to authority rules and availability.
• Clear expectations before booking help ensure a smooth and comfortable journey.
• If a GST invoice is required, an additional 5% GST will apply.
• Carry original government-issued photo ID wherever required.
• Airtel, Jio, BSNL and Vi generally provide connectivity, but coverage may be limited in forests, hill stations and coastal areas.
• Transport is point-to-point and not on disposal. Extra routes, sightseeing, waiting or vehicle usage may be chargeable.
• Report any hotel, driver, vehicle or service issue immediately for timely assistance.
• Transport charges may change due to fuel, taxes, tolls, parking, permits or unforeseen operational costs.

Booking Policy

• Minimum 30% advance required to confirm the booking.
• Remaining 70% must be paid one day before departure from Srinagar.

Payment Terms

• Preferred modes: UPI, IMPS and Bank Transfer.
• Credit Card payments attract a 2.5% PayU charge and require prior intimation.
• Credit Card payment should be completed on the arrival day.

Cancellation Policy

• 21+ days before arrival: 100% refund.
• Within 21 days of arrival: Non-refundable.